Pet-U-Cation Training & Rehabilitation Services, LLC

Facility cleanliness - dog came home smelling like death, possible unsanitary conditions

“Their facilities are disgusting. My dog would come home smelling like death. Not your run of the mill dog smell, but like she rolled around in something dead, in need of an immediate bath.”

Dog contracted warts at facility - no notification to owner

“My dog contracted warts while going there for day care... they didn't talk to me about them or tell me to stop bringing her, and that's how these things spread.”

Lack of vaccination record verification

“They never once looked at vaccination records or anything from a vet.”

No spay/neuter policy for dogs over 6 months

“They don't (or didn't) have a policy about spayed/neutered dogs.”

Communication/responsiveness issues(4 mentions)

“Don't expect to talk on the phone with someone. Their voice mail isn't even set up... they seem to only communicate through email.”

Difficulty scheduling/getting appointments(3 mentions)

“They are booked pretty far out, so also don't expect to get an appointment right away.”

Training methodology concerns (prong collars)

“They pushed me to use prong collars on her *very* quickly, without exhausting any other methods.”

Unfulfilled promises (videos, evaluation results, refund)(2 mentions)

“I never received anything nor were the videos ever uploaded. I emailed them many times and finally got a video sent by email. I never received the other videos nor received the evaluation.”