Pete and Mac’s Pet Resort

Dog returned with injuries/limp multiple times

“Every single time has come back with injuries... it takes about a week after picking my dog up for her to go back to normal and to stop limping”

Dog returned severely underweight with health issues

“He had clearly lost a lot of weight... I can see and feel my babies ribs! My baby is lethargic and not at all the puppy we left there 9 days ago!”

Dogs returned smelling of urine/vomit, dirty conditions

“They were damp and smelled like urine and vomit. Their bedding and blanket also had vomit splattered all over it”

Chemical burn on dog's feet from disinfectant

“One of the doggies came home with a chemical burn on all four feet”

Dogs developing pink eye and dehydration

“Both came back with pink eye which we were never notified about... they were both very dehydrated”

Grooming caused cuts and injuries to dogs

“Don't take you're pet to be groomed by these butchers... came out shaved and with cuts on her”

Grooming quality issues - uneven cuts, too short, cuts on dog(8 mentions)

“She is all uneven with large spots of way to close, basically to the skin”

Communication/responsiveness - not returning calls or messages(7 mentions)

“Good luck getting them to answer the phone or return emails”

Staff professionalism - rude attitudes, unprofessional behavior(6 mentions)

“Unprofessional and disrespectful employee... she refused to cooperate with the concerns I was having and started to curse mid lobby”

Medical issues during stay - dogs getting sick, not giving medications(5 mentions)

“I got home and realized they didnt give my dogs his pain meds and anxiety medication”

Pricing discrepancies - unexpected charges(3 mentions)

“They had him in a suite that I never asked for... sneaky way of raising the price”