Pete & Mac's Pet Resort Palatine

Alleged inappropriate grooming-related conduct by an employee

“The employee named Nick here is terrible. The grooming was okay but he insisted on sticking his finger in my Yorkie's butthole to "take the temperature".”

Reported sanitation and urine odor problems

“The place is dirty, you can smell it when you walk through the front door.”

Suspected excessive confinement

“We suspect they keep animals locked up for a much longer period of time than they supposed to.”

Explicit safety concern

“Finally, both my wife and I felt it wasn't safe taking our dog to this place anymore.”

Reported rude or unprofessional staff interactions

“The first think she saids is that We open at 6:30am, I am counting money.”

Failure to respond to inquiries

“Filled out multiple applications online and have called them and they never get back to me.”

Sanitation and odors(2 mentions)

“The place is dirty, you can smell it when you walk through the front door.”

Staff rudeness or unprofessional conduct(2 mentions)

“One of the employees is so, so rude it’s unbelievable.”

Communication and responsiveness(2 mentions)

“Filled out multiple applications online and have called them and they never get back to me.”

Concerns about supervision or time confined(2 mentions)

“We suspect they keep animals locked up for a much longer period of time than they supposed to.”

Dogs returning with unpleasant odors(2 mentions)

“They claimed it's due to artificial grass they use in the yard.”