Encino facilities
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Petrock Hotel and Spa | Encino

17401 Ventura Blvd, Encino, CA 91316

4.7
41 Google reviews

Overview

Petrock Hotel and Spa in Encino, CA is a pet boarding service listed on Google with a 4.7 rating from 41 reviews. The website was inaccessible (401 Unauthorized), preventing extraction of detailed facility information, rates, or policies.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

What Reviews Say

40 reviews analyzed

Petrock Hotel and Spa receives overwhelmingly positive reviews with 37 out of 40 reviews rated 5 stars. Customers consistently praise the exceptional staff care, daily photo/video updates, clean facility, and the obvious love shown to dogs. The main concerns are isolated incidents involving grooming quality and pricing. Repeat customers are common, with many clients bringing their dogs for years. The owner responds warmly to reviews but has a very low response rate overall.

Dog happiness
4.9
Staff
4.8
Cleanliness
4.8
Facility
4.8
Communication
4.8
Safety
4.5
Value
4.0
Drop-off / pickup
4.0

People love

Daily photo/video updates(5)Exceptional staff care and attention(8)Clean, well-maintained facility(6)Dog happiness and socialization(6)Detailed progress reports/report cards(2)Events and activities

Staff shoutouts

Nasim

Worth noting

Inexperienced groomer damaged long-haired dogs

“New groomer had no experience he just buzzed two dogs hair off instead of grooming them and over charged us. Very unhappy. Do not recommend for long hair dogs.”

Unprofessional owner/horrible service

“The owner is so unprofessional and they provide horrible service go to take your fur baby somewhere else”

Grooming quality concerns

“New groomer had no experience he just buzzed two dogs hair off instead of grooming them and over charged us.”

Pricing concerns

“Expensive but good”

Owner replies to 3% of reviewswarm tone8 repeat customers

Top Rated

4.7 stars from 41+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 41 reviews.

At a Glance

Google rating
4.7/ 5
Review score
4.6/ 5
Amenities0 of 14
Reviews41
Repeat customersNumber of reviews that mention returning or being a regular customer.8

Pricing

Contact facility for pricing

Contact

Visit Website+1 818-817-9451Get directions to 17401 Ventura Blvd, Encino, CA 91316

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