Pets a Go Go LLC
589 N State Rd, Briarcliff Manor, NY 10510
Overview
Pets a Go Go is a cage-free dog boarding and daycare facility with over 15 years of experience, offering 24-hour staffed care in Briarcliff Manor, NY and Stamford, CT. They provide a unique cage-free philosophy where dogs interact freely in appropriately sized playgroups, with award-winning training and grooming services available.
Amenities & Policies
Required vaccinations: Rabies, DHPP
Policies & Details
Care & Play
Safety & Emergency
Extras
What Reviews Say
130 reviews analyzedPets a Go Go presents a stark dichotomy: dogs appear to love the facility, frequently returning home happy, exhausted, and well-socialized in a clean, cage-free environment. However, a significant number of clients report a highly toxic relationship with the owner, citing extreme defensiveness, billing irregularities, and a total lack of communication during boarding stays. While the pet care itself is largely praised by long-term regulars, the customer service experience is frequently described as hostile and unprofessional.
People love
Staff shoutouts
Worth noting
Owner hostility and harassment
“The owner kept calling, texting, emailing me and even went and found me on Facebook to threaten me.”
Unnoticed injuries during boarding
“My dog was bleeding from her face and from her paw and no one noticed??”
Animal neglect (In-home care)
“Find one of our cats locked in a bathroom. He had pooped and peed all over... looked like the cats had not been given new food in two days.”
Poor communication/Unresponsive phones(7 mentions)
“They do not answer phones or emails and if they do you will get a curt and uninformed reply.”
Billing issues and delays(4 mentions)
“They do tend to run 6+ months behind on their invoices/billing... re-charged for the last invoice [three months later].”
Owner's defensive/unprofessional attitude(12 mentions)
“The owner Nicole acts like a spoiled child whenever you even nicely try to speak with her about any issues.”
At a Glance
Pricing
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