🐕

Pet's Best Friend, Inc.

Name: Pet's Best Friend, Inc.
Address: 1071 N Winstead Ave, Rocky Mount, NC 27804, Rocky Mount, NC, 27804.0, US
Telephone: +1 252-937-7205
Rating: 4.5

1071 N Winstead Ave, Rocky Mount, NC 27804

4.5

91 Google reviews

Cage-freeOutdoor yardPool / water playAccepts puppiesGroomingClimate controlledOnline booking

Overview

Pet's Best Friend is a locally owned and operated dog boarding and daycare facility in Rocky Mount, NC with over 30 years of experience. They offer cage-free daycare with indoor/outdoor play areas featuring artificial turf, an in-ground pool, and structured play sessions. Additional services include grooming, boarding in climate-controlled suites, and pet taxi transportation.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardturf

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, Distemper, Bordetella, Canine Flu, DHLPPC, DHPPC

Policies & Details

Hours & Billing

Drop-off hours:7:30am-5:30pm

Pick-up hours:5:00pm-6:00pm

Cancellation & Deposits

Cancellation notice:1 day notice

Cancellation penalty:$25 charge for failure to cancel within 24 hours

Care & Play

Group play

Comfort items allowed

Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 6 months

Extras

Multi-dog discount — $52 per night for 2 dogs, $74 per night for 3 dogs

Senior dog accommodations

Owner operated

What Reviews Say

90 reviews analyzed

Pet's Best Friend is highly regarded for its compassionate care, particularly for senior, anxious, or rescue dogs who require extra patience. While there are recurring frustrations regarding phone accessibility and a strict 'humanity before vanity' grooming policy that leads to shaving matted coats, the vast majority of clients report that their pets are genuinely excited to visit. The owner is highly active in responses, maintaining a professional but firm stance on safety and animal welfare protocols.

Cleanliness

5.0

Safety

5.0

Dog happiness

4.9

Facility

4.8

Value

4.7

Drop-off / pickup

4.5

Staff

4.2

Communication

3.8

People love

Exceptional care for anxious/difficult dogs(6)Photo and text updates(7)Dogs' excitement to arrive(10)

Staff shoutouts

Susan(15 mentions)Tina(3 mentions)Beth(4 mentions)Amber(2 mentions)

Worth noting

Difficulty reaching staff by phone(4 mentions)

“I would give 5 stars but it was a bit challenging to get someone on the phone when calling.”

Shaving matted dogs without prior call(3 mentions)

“to shave him completely bald all over was nothing more than pure laziness... The groomer owed it to me to call and discuss.”

Perceived rudeness/unprofessionalism(3 mentions)

“Extreemly rude on the phone.”

Owner replies to 92% of reviewsprofessional tone18 repeat customers

Top Rated

4.5 stars from 91+ reviews

This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 91 reviews.

At a Glance

Google rating

4.5/ 5

Review score

4.6/ 5

Amenities7 of 14

Reviews91

Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Boarding

$30–$74/night

Contact

Visit Website +1 252-937-7205 1071 N Winstead Ave, Rocky Mount, NC 27804

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing