Pets Inn Suites
11800 Lewis Braselton Blvd, Braselton, GA 30517
Overview
Our House Braselton is a luxury dog boarding and daycare facility in Braselton, GA offering multiple accommodation types from standard dens to presidential suites, doggy daycare with group play, professional grooming, and board-and-train programs. The facility features climate-controlled suites, fenced grass yards, requires temperament testing and specific vaccinations, and provides activities including nature walks, group play, and individual TLC time.
Amenities & Policies
Required vaccinations: Rabies, Bordetella, Distemper/Parvo, Canine Influenza (recommended)
Policies & Details
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
154 reviews analyzedPets Inn Suites receives overwhelmingly positive reviews (majority 5-star) with particular praise for their clean facility, caring staff, and excellent handling of anxious and senior dogs. However, there are serious safety concerns including 3-4 incidents of dogs being injured or dying while in their care, and several complaints about new ownership significantly raising prices. The facility shows strong repeat customer loyalty with many clients using them for years, though a minority of reviews cite organizational issues and one extremely concerning case of a dog dying from injuries. Owner responds professionally to negative reviews.
People love
Staff shoutouts
Worth noting
Dog died from injuries sustained while in care - cuts, extensive bruising, chunks of flesh missing
“Our dog is dead from injuries sustained while in these people's 'care'... Cuts, extensive bruising and chunks of flesh missing from his face and leg.”
Dog sustained serious wounds (bloody paws, bruises, gash on mouth) during stay
“He obtained wounds like I've never seen before. Paws bloody, bruises all over his body, and gash on his mouth.”
Dog fight resulting in serious injury requiring multiple surgeries
“The smallest dog was bitten by 'one of the other dogs'... My poor Sheltie has now undergone two surgeries and is miserable.”
Medication administration errors
“They completely disregarded these simple directions giving him his medication that makes him sleepy in the morning instead of at night.”
Dog placed in non-climate controlled area despite specific instructions
“They still messed up by putting my 11 year old dog in a non climate area for a week when I told them he needed to be a climate area.”
Price increases under new ownership(3 mentions)
“They almost doubled the daily rate and require you to book an extra and separate day on your own dime to see if your dog is a good fit?”
Reservation/scheduling errors(2 mentions)
“I called October 18th to make a Thanksgiving reservation... They had no record of our reservation.”
Poor customer service/rudeness(2 mentions)
“Manager is unprofessional... Don't hire teenagers if you don't have the patience to teach them.”
Grooming not as requested
“Specifically said do not cut off her feathers. Came home without any feathers left.”
At a Glance
Pricing
Boarding
$45–$95/night
Daycare
$23–$30/day
Contact
Is this your business?
Submit a free claim. After approval, manage core listing details from your owner dashboard.
Claim this listingOther Facilities in Braselton
OUR HOUSE - Braselton
Braselton, GA
From $45/night
View Details