PetSmart Doggie Day Camp
225 High Tech Rd, Richmond Hill, ON L4B 0A6
Overview
PetSmart PetsHotel & Doggie Day Camp in Richmond Hill offers overnight boarding and daycare services for dogs and cats with 24/7 on-site care and access to an on-call veterinarian. The facility provides accommodations ranging from Standard Guest Rooms to Private Suites, with twice-daily exercise walks, unlimited potty breaks, and optional upgrades including grooming and training services. Online reservations are available through their booking system.
Amenities & Policies
Policies & Details
Care & Play
Safety & Emergency
Extras
What Reviews Say
4 reviews analyzedThe reviews for this location are highly polarized and largely negative, though one customer reports a positive experience with the Doggie Day Camp specifically. Major concerns include a reported physical altercation between staff and a customer, as well as consistent inventory issues. While the daycare service itself received a 5-star mention, the overall store environment is marred by allegations of poor management and staff aggression.
People love
Worth noting
Physical altercation/Staff aggression
“the woman who was in charge of the animals went to my daughter in a very insulting manner... hit her [wife] brutally and closed the door.”
Customer Service/Staff Conduct
“we were not even apologized to.”
Inventory/Stock Issues
“always out if stock regardless of brand selection for catfood.”
At a Glance
Pricing
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