PetSmart Doggie Day Camp
petsmart400 Mill Creek Dr, Secaucus, NJ 07094
Overview
PetSmart PetsHotel & Doggie Day Camp in Secaucus, NJ is a chain pet boarding and daycare facility located inside PetSmart stores. They offer overnight boarding for dogs and cats with various room options including Standard Guest Rooms and Private Suites, plus Doggie Day Camp for daytime care. Services include on-site care, on-call veterinarian, medication administration, grooming, and training.
Amenities & Policies
Required vaccinations: Rabies, DAPP, Bordetella
Policies & Details
Care & Play
Safety & Emergency
Extras
What Reviews Say
6 reviews analyzedThe facility presents a stark contrast between its daycare and grooming/boarding services. While daycare users report high levels of dog happiness and excellent value for the price, the grooming and boarding departments have faced severe criticism for a major safety incident involving physical injury and a perceived lack of professional handling for stressed pets. Management responsiveness is a significant point of friction for customers experiencing issues.
People love
Worth noting
Severe physical injury during service (accidental amputation/severing of dewclaw)
“the groomer cut a toe from her rear paw by mistake... they are going to do surgery on her”
Inability to handle stressed animals/Lack of equipment
“they are not prepared do not have utensils to deal with animals”
Poor Management/Customer Service(2 mentions)
“I tried to speak to the manager Emilio, waited 20 minutes for him. No apologies nothing.”
At a Glance
Pricing
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