PetSuites Addison
13460 Midway Rd, Farmers Branch, TX 75244
Overview
PetSuites Addison is a dog boarding and daycare facility located at 13460 Midway Rd in Farmers Branch, TX. The facility offers boarding, daycare, grooming, and training services with webcams available for pet parents to monitor their dogs. The facility has been in business for 25 years and holds a 4.4 Google rating, with a loyalty rewards program and various promotional offers for new guests.
Amenities & Policies
Policies & Details
Care & Play
What Reviews Say
181 reviews analyzedPetSuites Addison is highly regarded for its exceptionally friendly staff (notably Ashley and Angela) and its successful Puppy Preschool program. While the facility is praised for cleanliness and transparency via webcams, it has faced serious allegations regarding a historical staff incident and occasional administrative lapses in booking and feeding. Overall, most regular clients feel their pets are treated like family, though new customers should verify current management's safety protocols.
People love
Staff shoutouts
Worth noting
Historical physical aggression by staff
“video of the employee taking 'breaking up a fight' TOO FAR... kicking a dog SO HARD it sends them crashing into a glass pane.”
Injuries not reported to owner
“My dog was hurt at PetSuites Addison and no one from the facility notified me... gashes on his face, neck, and stomach.”
Lost/Misidentified dog during stay
“another black fluffy dog that looked similar to ours yet, not our dog... they literally argued with us, telling us it was our dog!”
Administrative/Booking Errors(4 mentions)
“I woke up to my reservation cancelled & no explanation... no one takes her call to provide her with an update.”
Feeding/Care Instructions Missed(3 mentions)
“I was surprised to find out that he didn’t get fed lunch... they gave me back his lunch untouched.”
Hygiene issues upon pickup(3 mentions)
“He smells like urine upon arrival and even at home, even in lieu of me providing instructions.”
At a Glance
Pricing
Boarding
$47/night
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