PetSuites Baton Rouge
8200 Perkins Rd, Baton Rouge, LA 70810
Overview
PetSuites Baton Rouge is a premium pet care facility offering boarding, daycare, grooming, and training services. They provide webcam access for pet parents to monitor their dogs, and feature a loyalty rewards program along with referral incentives. The facility has been in operation for 25 years and caters to dogs of all breeds including those with special needs.
Amenities & Policies
Policies & Details
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What Reviews Say
313 reviews analyzedPetSuites Baton Rouge is highly regarded for its clean, modern facility and high-energy daycare that leaves dogs 'tired and happy.' While the majority of customers praise the attentive staff and luxury accommodations, there are significant recurring issues regarding grooming punctuality and administrative errors in feeding and medication. The management shows a strong commitment to safety, evidenced by their proactive handling of medical emergencies, though communication regarding daily updates and 'Pawgress Reports' remains a point of friction for some.
People love
Staff shoutouts
Worth noting
Medication Neglect
“the entire bottle of anti-anxiety medication for my female dog completely untouched... what if the medication my dog missed out on was a seizure medication?”
Neglect/Forgotten Pets
“my dog had been in a cage the whole time (more than 6 hours) - completely forgotten about.”
Grooming delays and quality(6 mentions)
“My appointment was for 11:00... It’s now 12:35 and she is still not here.”
Feeding errors(5 mentions)
“I don't believe they were mixing his food as instructed due to the amount given and what was given back.”
Lack of updates/photos(4 mentions)
“I mentioned to the employee... that we had to request picture updates and on two of the days we didn’t get a picture.”
Kennel Cough(5 mentions)
“My dog returned home with kennel cough. This is a very awful thing for a dog to go through.”
Top Rated
4.5 stars from 343+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 343 reviews.
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