PetSuites Braselton

Medication overdose incident

“I was told they had given my dog a double dose of his medications......he takes many meds for seizures, pain, and his arthritis so that meant he had gotten a lot.”

Dog returned sick or injured without adequate explanation

“My puppy recently got an injury (broken toe) while boarded. They are dismissing and minimizing what happened implying that she was somehow injured beforehand which is clearly untrue.”

Dog left in soiled conditions / not taken out for bathroom breaks

“I spent an entire day of my vacation just checking the cameras, all day long, only to realize they never took him out, or at least not as many times as they said.”

Cameras not working during stay

“Web cam in room didn't work. This was the main reason I chose this location, and it didn't work.”

Aggressive/dangerous behavior between dogs not properly managed

“I watched as 2 other large dogs ganged up on my small dog! This is not safe!! Stop putting large dogs with small!”

Grooming service failures or miscommunications(6 mentions)

“I paid for a nail trimming and the Furminator treatment... They only cut a few of his nails and said they didn't do the rest because he didn't like his paws being touched.”

Dog not fed on schedule or food not provided as instructed(5 mentions)

“When we got home I found that my dog was extremely hungry and thirsty! He had obviously not been fed as instructed!”

Lack of communication / staff not following special instructions(8 mentions)

“I asked if someone could provide me with an explanation for what went wrong multiple times and was told multiple times that a manager would reach out, but the managers are conveniently never there when I call”

Hidden fees or unexpected charges(3 mentions)

“Beware if it is your first time - you will be charged for Puppy training for every day regardless of the age of your dog. The reservation nor rate page mentions this.”