PetSuites Eagan

Identity mix-up: Sending the wrong dog home with a customer

“The dog came into our car and actually road home with us where very shortly after we noticed they sent us home with the wrong dog.”

Hygiene/Neglect: Dogs returning home covered in urine/feces

“Nala came home covered in both wet and dry pee. Her bed that we brought for boarding was soaked through with pee.”

Medical/Safety: Failure to administer medication or losing prescriptions

“Your dog wont get the meds and they will lose the prescription. This has happened twice.”

Sudden Cancellations: Overbooking and canceling reservations last minute

“I was really disappointed that this pet boarding place canceled my reservation at the last minute.”

Communication/Phone Responsiveness(12 mentions)

“I’ve tried calling(Phones are not regularly answered), leaving a voicemail requesting a callback, and texting... We were not called or texted back.”

Hidden Costs for Playtime(4 mentions)

“Boarding doesn’t include playtime like it does at every other facility... your dog will be locked in a cage for its entire stay.”

Wait Times(3 mentions)

“Also takes about 20 minutes to pick up most days, about 45 minutes when you are picking up from boarding.”