PetSuites Greenwood
1032 N Emerson Ave, Greenwood, IN 46143
Overview
PetSuites Greenwood is a well-established pet care facility in Greenwood, Indiana celebrating 25 years of service. They offer comprehensive services including boarding with sizable suites, daycare with group and individual play options, professional grooming, and training programs ranging from puppy kindergarten to board-and-train. The facility features webcam access for pet parents and has a 4.7-star Google rating.
Amenities & Policies
Policies & Details
Care & Play
Extras
What Reviews Say
541 reviews analyzedPetSuites Greenwood enjoys overwhelmingly positive reviews with the vast majority of customers giving 5-star ratings. Dogs clearly love attending, with many owners noting their pets get excited pulling into the parking lot. The facility is praised for cleanliness, friendly staff, and quality grooming services. However, there are serious red flags including multiple reports of dogs contracting illnesses while boarding, dogs returning injured or in unsanitary conditions, and at least one tragic case of a dog dying post-boarding. Pricing transparency is a recurring complaint. The owner/GM Stacy responds to nearly all reviews professionally, though some customers report unprofessional interactions with her. Overall, the facility appears well-run but has notable safety and care concerns that prospective customers should weigh carefully.
People love
Staff shoutouts
Worth noting
Dog left in feces/filth - multiple reports of dogs coming home with feces caked on fur and not cleaned
“By the time we got to the car we were already so frustrated with the place that we decided to just take her home and bathe her herself. I wasn't going to take my dog back into a place where she was forced to lay or sit in her feces”
Dogs contracting kennel cough/illnesses while boarding
“1st time we boarded Max he came home with kennel cough, 2nd time we took him for a grooming appointment and he came back with a rash on his potty areas”
Dog died after boarding - $3000 vet bills
“My dog died one week after boarding at Petsuites. According to the Vet, it was something that was contracted while boarding. I took my dog to 3 different vets and racked up over $3000 in medical bills.”
Dog injured while in care - scabs, scratches, being hit
“When I picked him up his dad realized he had scabs on his neck when he got home. His dad literally had to peel them off of his skin”
Neglect - dogs left in kennels without bathroom breaks, dehydrated
“I regularly monitored his camera... I had to contact the facility to tell them to clean his kennel as I monitored multiple examples of him being left in his own filth for hours on end”
Dogs losing weight while boarding/not eating properly
“I could no longer see the outline of his spine when standing over him and he's eating after easing his tummy into taking food again”
Pricing/billing issues - unexpected charges, hidden fees(8 mentions)
“We paid more for that visit for her overnight stay than our overnight hotel in downtown Chicago”
Communication failures - not calling back, no updates(6 mentions)
“Can't get a call back so I quit going”
Grooming quality inconsistent(5 mentions)
“When I picked him up he looked horrible. Honestly I could have done a better job at grooming him”
Staff professionalism issues - condescending, rude interactions(4 mentions)
“The worst part was Stacy. I was frustrated with the situation — not anyone personally — and she jumped in, talked down to me, and tried to control how I spoke. Completely unprofessional”
Top Rated
4.7 stars from 556+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 556 reviews.
At a Glance
Min puppy age
2 months
Pricing
Contact facility for pricing
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