PetSuites Manassas

Dog physically abused - dragged by neck, not fed for 3 days, lost 3 pounds, matted fur with feces

“Not even 3 hours after dropping my puppy off I landed in my layover city and checked the cameras just in time to see her being dragged across her luxury suite by her neck”

Dog returned unable to walk with bloody stool - no notification to owner

“When I picked them up on Monday 1 April, Snickers had to be carried out due to the inability to walk... He had blood in his stool”

Dog injured with toe infection - no vet record or owner notification

“his toe is filled with fluid and bacteria, he has a severe infection in his toe most likely due to him receiving some kind of cut or puncture which became infected”

Dog left without food for 24 hours due to allergy concerns not properly handled

“Zoey was not fed for 24 hours and when my son asked why, he was told, we didn't know what she was allergic to”

High-heat dryer use on pets - potential safety hazard

“They are using high-heat dryer on pets can be dangerous and even life-threatening, since animals can overheat quickly and suffer burns or heatstroke”

Dogs coming home dirty/soiled with urine or feces(8 mentions)

“she was covered in feces on her back, with dried waste in her sanitary area, and her toy was soaked in urine”

Lack of communication about issues/injuries(6 mentions)

“We weren't alerted to this before we picked him up... we never got reimbursed or heard another word from them”

Staff on phones/not attentive to dogs(5 mentions)

“the employees stand around on their phones... they do NOT watch your dog”

Promised services not delivered (playtime, feeding, beds)(5 mentions)

“My dog was never taken back out of the suite after he was placed in there. Water was given to him two hours after being in suite”

Long wait times at drop-off/pickup(3 mentions)

“you wait for 40min just to get ur pet back”