PetSuites Norcross
petsuites6865 Jimmy Carter Blvd, Norcross, GA 30071
Overview
PetSuites Norcross is a well-established pet care facility in Norcross, GA offering boarding, daycare, grooming, and training services. The facility has been serving the community for 20-25 years and features webcam access for pet parents to monitor their pets, daily photo progress reports, and accepts dogs of all breeds including those with special needs. They currently offer promotions including a free first day of daycare or boarding for new guests and 20% off first grooming services.
Amenities & Policies
Policies & Details
Care & Play
What Reviews Say
573 reviews analyzedPetSuites Norcross is a high-volume facility that receives polarized feedback. While many regular clients praise the cleanliness, the 'Pawgress' photo reports, and specific staff members like Leon the groomer, there are alarming reports of medical emergencies and hygiene neglect. Serious red flags include a dog suffering chemical burns, pets being returned covered in urine, and staff allegedly falsifying potty break logs.
People love
Staff shoutouts
Worth noting
Severe medical neglect and lack of supervision leading to critical injuries
“My vet team told me that his mouth was full of third degree burns caused from unsupervised exposure to a toxic chemical or exposure to a live electrical cord.”
Dogs returned drenched in urine/filth
“My dog came back to me after four days smelling like pee and was absolutely filthy. His paws were wet and tinted green like he was rolling in it.”
Fabricating records/lying about care
“Someone fabricated a random time slot and lied saying my dog was walked when she was not... I showed her the screenshot of my dog in the room at 10:12 AM!”
Neglect of basic needs (food/water/potty)(12 mentions)
“They did not feed her... she was given no water, and the cat bed and litter box she was promised was no where to be found.”
Vaccination record disputes/disorganization(9 mentions)
“They kept saying our dogs needed all the vaccines even after they spoke with the vet... a young lady spoke to me in the nastiest most disrespectful way.”
Billing and hidden fees(7 mentions)
“The cutoff for picking up your furry friend is 12pm. If you miss the cutoff, even by an hour or two, you are charged for an additional full night's stay.”
Top Rated
4.5 stars from 616+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 616 reviews.
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