PetSuites Northshore

Severe physical injury/Medical debt

“I have $8000 in debt due to needing bilateral surgeries on my pups back legs... only given $500 to help cover the costs.”

Injuries during grooming

“our dog was injured while being groomed... this was the second time this had happened, and no one told us about it.”

Security/Unauthorized release

“asked for the dog and they gave him to me just that easy. It's a bit concerning considering anyone that knows your dogs name can just go pick them up.”

Sanitation/Hygiene (Urine/Fleas)

“My pets came home COVERED IN FLEAS! ... We have picked him up multiple times where he smells like urine.”

Feeding errors(3 mentions)

“I provided detail written feeding instructions... But it was not followed. I know this because of the type unused food that was returned.”

Check-in delays/Front desk chaos(4 mentions)

“Was finally waited on after 20 minutes... Dogs barking and getting agitated by all the dogs waiting to get checked in.”

Communication/Paid extras not fulfilled(5 mentions)

“I added daily pawgress reports which didn’t get done... it makes me wonder how much of these extras actually get done.”