PetSuites Pearland

Dog died during boarding due to lack of staff attention and delayed emergency response

“One of the staff was alerted by junior employees and she did a great job in getting him to our vet. However, by that time it was too late and he passed away, despite being in excellent health.”

Multiple dogs returned with injuries from facility

“This is the second time my dogs have stayed at PetSuites in Pearland, and unfortunately, it's the second time they've come home with injuries.”

Dog lost 9 teeth chewing fence during fireworks while unattended

“Tottie had ripped out multiple teeth while outside in the potty area... they did not have anyone outside to observe the dogs and make sure they were safe in the dog runs, even though they knew fireworks were being set off nearby.”

Multiple heat stroke/dehydration incidents

“He has heat stroke from being denied basic needs while staying here... severely dehydrated... diagnosed with heat stroke as the result of prolonged exposure to excessive heat with no access to water.”

Dog returned starved - 2.5 days of food not fed

“They somehow managed to return 2 1/2 days worth of the food that I provided. That means they starved my dog for 4 1/2 days.”

Kennel cough contracted at facility

“the night after picking her up she developed KENNEL COUGH. Honking like cough which awoke the entire house.”

Grooming issues - not done, wrong cut, forgotten appointments(8 mentions)

“The second time, all went as planned; he was already groomed upon pickup. Today... they still hadn't even started the grooming.”

Communication - lack of updates, poor response(6 mentions)

“We are not afforded any updates, email, text, photo, phone call or anything while my dog is there 3 or 4 days.”

Cleanliness - dirty dog, urine smell, facility not clean(5 mentions)

“Picked up my baby after a week and her paws were completely stained and soaked in urine.”

Pricing changes - unexpected fees, lobby hour changes(3 mentions)

“they changed their times in the middle of the traveling season and we had to pick up our puppy at a later time and we had to pay more money.”