Pheasant Creek Farm Pet Resort

Unreturned calls and messages

“They never answer the phone or return messages. I have left several messages throughout the week and called numerous times during business hours and received no communication.”

Reported feces-matted fur after pickup

“I also had to cut hair off of her behind because there was feces matted in her hair .”

Reported lack of staff engagement

“The 2 young girls did not even talk to my dog.”

No dog-to-dog interaction reported

“They do not have dogs interact at all.”

Delayed assistance at scheduled pickup

“No answer anywhere from anyone.”

Communication and responsiveness(3 mentions)

“They never answer the phone or return messages. I have left several messages throughout the week and called numerous times during business hours and received no communication.”

Limited dog interaction(3 mentions)

“They do not have dogs interact at all.”

Pickup or access delays(2 mentions)

“9:25 I was there, ringing the door bell, knocking, calling both landline and cell phone. No answer anywhere from anyone.”

Grooming and cleanliness concern

“I also had to cut hair off of her behind because there was feces matted in her hair .”

Feeding concern

“it looked like he was fed a different food”

Belongings handling

“they just had me put it on top of a pile of other dogs's stuff. Did not even label it.”