Pierson Creek Kennels

Owner kicked dog out after 10 minutes without giving dog time to adjust, called cops on customer

“We bring our dogs to drop off and everything was fine when we left, not even 10 min I get a phone from Kyle the owner saying that my dogs stay and we have to come and pick them up can't keep the dogs”

Owner (Keith) exhibited abusive, argumentative behavior toward customer in parking lot

“Anyone with this abusive personality and zero patience should not be watching your dog, or mine. AVOID THIS PLACE.”

Dog became ill after stay, owner provided no updates and was rude

“My dog became very ill after staying here. I never received any updates from the owner on his condition.”

Owner was aggressive and defensive when customer arrived 30 minutes late after calling ahead

“When I calmly mentioned to him that I was not a happy camper, he became immediately defensive; he aggressively told me that the operating hours were clearly announced”

Owner rudeness/unprofessionalism(5 mentions)

“The owner is rude and nasty. I would not recommend this place at all.”

Lack of proactive communication/updates(2 mentions)

“I have NEVER, in all the years I have been boarding my dog there, received a unsolicited email with an update on my pooch.”

Inflexible pickup hours and surprise charges(2 mentions)

“I was told 'ANY TIME BEFORE NOON'. When I arrived at 11 am, I reviewed the invoice, noticed an extra day charge.”