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Pine Lake Dog Boarding, LLC.

Name: Pine Lake Dog Boarding, LLC.
Address: 21804 Springer Ct, Morton, IL 61550, Morton, IL, 61550, US
Telephone: +1 309-251-7193

21804 Springer Ct, Morton, IL 61550

4.9

260 Google reviews

Staff overnightOutdoor yardPool / water playMedication adminGroomingClimate controlledOvernight potty breaksOnline booking

Overview

Pine Lake Dog Boarding is a family-owned facility in Morton, IL operating since 1979 (current owner Courtni took over in 2016). Located on 5 acres with a 3000 sq ft climate-controlled facility featuring 20 den/runs, they offer boarding at $45/day and day boarding at $20/day. The facility provides daily report cards with photos, group and solo play sessions, grooming services, medication administration, and accommodates senior dogs with special handling available.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, Distemper, Bordetella

Policies & Details

Hours & Billing

Drop-off hours:7:30am-9am

Pick-up hours:7pm-7:45pm

Billing method:Per night

Cancellation & Deposits

Holiday surcharge

Care & Play

Group play

Solo play

Daily updates — Free

Comfort items allowed

Feeding policy:Owner provides food

Extras

Multi-dog discount — 15% discount for multiple pets in same run or open concept area

Senior dog accommodations

Owner operated

What Reviews Say

260 reviews analyzed

Pine Lake Dog Boarding is highly regarded for its 'report card' system featuring photos and videos, which provides significant peace of mind to nervous pet owners. The facility is praised for its large outdoor play areas, pond, and ability to accommodate dogs with anxiety or medical needs at a competitive price point. While a few reviews mention a strong urine odor and one instance of mice in the facility, the owner is exceptionally responsive and actively addresses both praise and criticism.

Staff

4.9

Communication

4.8

Value

4.8

Dog happiness

4.7

Drop-off / pickup

4.7

Safety

4.6

Facility

4.5

Cleanliness

4.2

People love

Digital Report Cards & Photos(42)Outdoor Play Area/Pond(18)Handling High-Anxiety/Special Needs Dogs(15)

Staff shoutouts

Courtni(28 mentions)Victoria(14 mentions)Morgan

Worth noting

Allegations of neglect regarding hydration and feeding

“they both wolfed down FOUR bowls of food, and FOUR bowls of water! That is not how my dogs eat and drink…when they’re fed and given water regularly, which they obviously wetr not.”

Pest infestation (mice) damaging personal property

“Mice ate holes in dogs bed and the bag of food I took. Had to throw them away.”

Odor (Urine/Foul smell)(4 mentions)

“The only complaint I have is that the kennel smells bad, like dog urine, and my dogs smelled bad when I got them home.”

Inconsistent Report Cards(2 mentions)

“I clicked and it didn’t have anything entered under report cards or nothing under the pictures.”

Owner replies to 98% of reviewsAvg response: 2dwarm tone34 repeat customers

At a Glance

Google rating

4.9/ 5

Review score

4.7/ 5

Amenities8 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.34

Pricing

Boarding

$45/night

Daycare

$20/day

Contact

Visit Website +1 309-251-7193 21804 Springer Ct, Morton, IL 61550

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