Pinetree Pet Resort
5951 Hwy 6, Guelph, ON N1H 6J2
Overview
Pinetree Pet Resort is a family-owned pet care facility in Guelph, Ontario operated by Carlos and Veronica Negrin (veterinarians since 1986). They offer dog and cat boarding, dog daycare, cat grooming, and a private one-acre fenced dog park available for rental. The facility features climate-controlled suites in three sizes, with vaccination requirements including Rabies, DHPP, and Bordetella for dogs.
Amenities & Policies
Required vaccinations: Rabies, Distemper Combo (DHPP/DA2PP), Bordetella, FVRCP, FeLV (recommended)
Policies & Details
Hours & Billing
Care & Play
Safety & Emergency
Extras
What Reviews Say
171 reviews analyzedPinetree Pet Resort is highly praised for its affordable private dog park and exceptionally warm, family-oriented staff who build long-term trust with many pet owners. However, there is a stark contrast between the glowing boarding reviews and several alarming reports regarding the grooming department, specifically involving physical injuries to cats and disputes over shaving pets. While most dogs leave happy, recurring issues with kennel cough and rigid late-pickup fees suggest a need for better health protocols and clearer financial communication.
People love
Staff shoutouts
Worth noting
Severe grooming injuries (cats)
“His paws were extremely bloody... the hospital who said it’s the worst they’ve ever seen.”
Infection/Disease transmission
“Since his experience in the summer we have been fighting ringworm... he is now palliative.”
Hidden fees/Billing disputes
“Upon pickup we were blind sided by a bill that was $300 MORE than it should have been.”
Kennel Cough(5 mentions)
“She has contracted kennel cough while there. Now my senior Mother's dog has contracted it.”
Grooming quality (shaving vs trimming)(2 mentions)
“I am looking for an explanation as to why my dog Clark came home yesterday looking like a weirdly shaved sheep?”
Private dog park scheduling overlaps(2 mentions)
“Two other clients disrupted my booked time... argued through the fence swearing at me.”
IBPSA Member
Industry Association
Cross-referenced with IBPSA’s member directory.
Top Rated
4.5 stars from 171+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 171 reviews.
At a Glance
Min puppy age
3 months
Pricing
Boarding
$35–$55/night
Daycare
$30–$43/day
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