Grove City facilities
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Pinnacle Pets Play & Stay

3491 Farm Bank Way, Grove City, OH 43123

4.9
354 Google reviews
Cage-freeLive webcamStaff overnightOutdoor yardPool / water playSmall dog areaAccepts puppiesMedication adminGroomingTrainingClimate controlledOvernight potty breaksOnline booking

Overview

Pinnacle Pets Play & Stay is a premium dog boarding and daycare facility in Grove City, OH featuring luxury and standard suites with 24/7 staff, webcam access, and comprehensive services including daycare, grooming, training, and unique offerings like Slumber Parties and Scent Quest. The facility uses positive-reinforcement training, requires all standard vaccinations including CIV, and has a free Orientation Day program for new dogs.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yardturf
Pool / water play
Small dog area
Accepts puppies2+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Dog-to-staff ratio: low human-to-dog ratio

Required vaccinations: Rabies, DHPP, Bordetella, CIV (Canine Influenza), FVRCP (cats), Annual Fecal Test

Policies & Details

Hours & Billing

Drop-off hours:6:30am-9am (M-F), 9am-11am (Sat-Sun)
Pick-up hours:By 7:30pm (M-F), 5pm (Sat), 1pm (Sun)
Checkout time:12pm
Late pick-up fee:Half-day charge if not picked up by noon
Billing method:Per night

Cancellation & Deposits

Cancellation notice:3 days notice
Cancellation penalty:Non-refundable deposit for cancellations less than 3 days prior
Deposit required — 25%
Holiday surcharge — $5/night

Care & Play

Group play
Solo play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food (recommended to bring their regular food)

Requirements

Spay/neuter policy:Required at 6 months for daycare/group activities

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount — Discount for multiple pets from same family sharing a room
Senior dog accommodations

What Reviews Say

353 reviews analyzed

Pinnacle Pets Play & Stay is an exceptional facility with an overwhelmingly positive reputation. The vast majority of 353 reviews (95%+) are 5-star ratings, with customers consistently praising the caring staff, excellent communication via daily report cards and photos, clean facilities, and genuine love shown to pets. Standout features include 24/7 staff presence, camera access, training with Jess, and exceptional grooming. A few isolated concerns were promptly addressed by management (including terminating an employee for policy violations). This is a premier pet care destination in central Ohio.

Dog happiness
5.0
Staff
5.0
Communication
5.0
Cleanliness
4.9
Facility
4.9
Safety
4.8
Value
4.5
Drop-off / pickup
4.5

People love

Daily report cards with photos(150)Staff genuinely cares about pets(140)Clean facility(80)Dogs love coming here(120)Great for anxious/nervous dogs(40)Training services (Jess)(25)Grooming services(50)Camera access/24/7 monitoring(45)24/7 staff on-site(30)

Staff shoutouts

Alex(45 mentions)Nikki(18 mentions)Jess(20 mentions)Emily(12 mentions)Heather(10 mentions)Spencer(8 mentions)Bri(7 mentions)Alyx(6 mentions)Kristy(8 mentions)Rachel(6 mentions)Faith(5 mentions)Lindsay(4 mentions)Damon(3 mentions)Hannah(3 mentions)Gabby(3 mentions)Sarah(3 mentions)Brook(2 mentions)Ingrid(2 mentions)

Worth noting

Staff member sleeping/not watching dogs in daycare

“I have even seen an attendant sleeping. Not safe for dogs.”

Same-day reservation cancellation

“They sent me an email canceling my reservation on the same day claiming an error.”

Alleged breed discrimination

“One dog was kicked out, I still think it's breed based.”

Saturday grooming appointment cancellations

“I have encountered an issue with this facility frequently cancelling and rescheduling my Saturday Grooming appointments.”

Daycare waitlist

“They have a really long waiting list because of covid”

Owner replies to 99% of reviewsAvg response: 1dprofessional tone180 repeat customers

Top Rated

4.9 stars from 354+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 354 reviews.

At a Glance

Google rating
4.9/ 5
Review score
4.8/ 5
Amenities13 of 14
Reviews354
Repeat customersNumber of reviews that mention returning or being a regular customer.180

Dog-to-staff ratio

low human-to-dog ratio

Min puppy age

2 months

Pricing

Boarding

$44–$53/night

Daycare

$23–$34/day

Contact

Visit Website+1 614-991-5149Get directions to 3491 Farm Bank Way, Grove City, OH 43123

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