Plainfield Pet Resort
14411 Illinois Rte 59, Plainfield, IL 60544
Overview
Plainfield Pet Resort is a comprehensive pet care facility in Plainfield, IL offering dog boarding, daycare, and grooming services. They feature climate-controlled rooms with outdoor exercise areas, group and solo play options, and require vaccinations including rabies, distemper, bordetella, and flu. Pricing ranges from $80-95/night for boarding and $29-35/day for daycare with various package options.
Amenities & Policies
Required vaccinations: Rabies, Canine Distemper, Canine Influenza, Bordetella, Negative Stool Check
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Extras
What Reviews Say
41 reviews analyzedPlainfield Pet Resort enjoys a strong 71% five-star rating with consistent praise for staff who genuinely care about pets, especially with difficult or senior animals. However, significant recurring issues include rude reception staff, communication breakdowns around pricing and services, and several grooming quality complaints. The owner responds to 83% of reviews professionally and has addressed some issues with refunds or corrections, though the reception/customer service problems persist across multiple negative reviews.
People love
Staff shoutouts
Worth noting
Cat discovered to have 3 open wounds requiring veterinary attention during grooming
“We also discovered three open wounds on your cat's skin that required veterinary attention.”
Dog suffered razor burn taking weeks to scab over
“My one got totally butchered. His back side had so much, what seemed like, razor burn that took weeks to scab over.”
Reception staff rudeness and poor customer service(3 mentions)
“This lady is smth. Very unprofessional. 0 customer service.”
Incomplete services charged at full price(4 mentions)
“They charged me for the full service price even though the shave was not complete, the bath did not happen and the ear cleaning did not happen.”
Communication failures (medical records, pricing, check-in)(3 mentions)
“They always have issues obtaining medical records and after requesting them to be sent over, they insist they never have them.”
Price changes after pet is already dropped off
“AFTER I dropped my dog off... the new groomer called and said the previous person under charged and the price would be $30 more.”
At a Glance
Min puppy age
6 months
Pricing
Boarding
$80–$95/night
Daycare
$29–$35/day
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