Playful Pack

Dog illness/medical incidents requiring vet care

“This ended with a $500 vet bill because my dog got sick.”

Dog returned injured or in poor condition

“We just got her back with poop caked on her, a bite mark on her face, her eye was swollen.”

Former employee allegations about dog fight death and staff misconduct

“They had a dog get attack and die while in their care!”

Dogs left in unsanitary conditions (urine smell, diarrhea smell)

“my dog came home smelling like pee- he was there for 2 days.”

Overcrowding concerns

“I feel that is way to much, over crowded and how can they possibly monitor that many dogs at once?”

Dog getting sick after visits (diarrhea, kennel cough)(6 mentions)

“Within 36 hours he developed severe diarrhea which eventually required an urgent care visit.”

Inconsistent or missing report cards/photos(4 mentions)

“We didn't receive any kind of report after her full-day visit either.”

Staff turnover affecting service quality(2 mentions)

“There seems to be a revolving door with the staff, in the past our dog would be greeted by name.”

Dog returned dirty or unkempt(3 mentions)

“I picked up a smelly and dirty dog and his ears were full of knots.”