Playful Pack

Dogs left in hot sun with minimal staff supervision

“dogs are laying on hard surface in the sun and no one is playing with them it seems”

Rough handling of dogs reported

“one of the staff members handled him too roughly”

Dog came home smelling like urine

“after being there for one day of daycare during the week, he smelled like urine”

Unresponsive to customer inquiries

“if this place can't even respond to simple inquiry how are they responding to pup needs”

Billing issues - unauthorized charges

“They keep charging my husband and I’s card without us knowing and won’t take my card off file”

Staff not engaging with dogs/phone usage(2 mentions)

“They either sit on the floor playing on their phone or mop the floor. The dogs just follow the staff around the room the entire time or just lay down”

Communication/responsiveness issues(3 mentions)

“I called for some information last week and spoke to a woman named CeeCee and she was very rude and not accommodating”

Dog isolation/crating concerns

“my 19 month baby ended up being being isolated in a crate, until he was picked up”