Playful Pack

Dog attacked by another dog during daycare

“We did have one incident where our dog was unfortunately attacked by another”

Dog returned sick with behavioral changes

“She came back very different from her stay. Not only was she sick, but a month later and she still won't let anyone touch her belly”

Serious illness/infection from boarding (pneumonia)

“Buzz was dying of pneumonia... his lungs were so damaged due to a bacteria caught in Playful Pack”

Black mold in facility

“There is black mold growing”

Understaffing - 1 person watching many dogs

“They only have 1 person watching over a dozen dogs, even on busy days like a Saturday”

Dogs not properly separated by size

“a German Shepherd was in the same 'pack' as my 16lb dog”

Dogs crated majority of boarding stay

“I guess this caused by dogs to be crated most of the time”

Understaffing and supervision issues(6 mentions)

“They only have 1 person watching over a dozen dogs, even on busy days like a Saturday”

Webcam functionality problems(3 mentions)

“the webcams did not work and we were told they were being fixed that day. A few weeks later... they were still out”

Communication failures about dog issues(3 mentions)

“were they understaffed? when my husband asked how everything went should have it been relayed then?”

Additional fees for services(2 mentions)

“not needing to pay for them to eat lunch while they're there (when we are providing the food from home). It's a bit of an annoyance to have to pay two separate $3 fees”