Playful Paws

Reported serious illness after boarding

“when we got him home he was very sick. He had terrible diareah, was shaking and could barely walk.”

Dog was no longer accepted for boarding after concerns about staff comfort with the dog

“The owner said my dog isn welcome to board there anymore.”

Billing transparency and service-resolution complaint

“I felt brushed off and cheated out of my money!!”

Difficulty reaching the facility by phone

“customer service needs work... I called SEVERAL times without an answer.”

Training outcome did not meet customer expectations

“the training that is advertised should be looked at because your taking money and not producing anything from it.”

Communication and phone availability(2 mentions)

“customer service needs work. I understand they close for a certain time for the dogs but they need a receptionist to be available during that time.”

Handling of pit bulls and suitability communication

“The weekend staff was not comfortable watching pit bulls and were scared of her.”

Dog illness after boarding

“when we got him home he was very sick. He had terrible diareah, was shaking and could barely walk.”

Billing and service resolution

“I felt brushed off and cheated out of my money!!”

Training results

“the training that is advertised should be looked at because your taking money and not producing anything from it.”

Weekend daycare availability

“Downside not open on weekends for daycare.”