Playtime Pet Resort

Heat stroke incident - puppy nearly died (107+ degrees temperature) with no management follow-up

“My puppy had a core body temperature greater than 107 degrees on 6/30/23. I took her to my vet who had started cooling her but had me take her to Port City Emergency. My puppy was hospitalized for 2 days, received blood products, fluids and medication. That not one person has had the decency to contact me is appalling.”

Dog returned injured with cuts, abrasions, blood, and injured leg - owner dismissive

“We picked our dog up the next morning and found cuts, abrasions, blood, and an injured front leg (whined when touched) when we got back to our place. Immediately called to inquire about the stay and was met with general no way that could have happened on our watch, not possible, dogs are constantly monitored, etc., from the owner.”

Dog segregated from group play, gained weight, became depressed - no explanation provided

“We soon noticed our dog coming home depressed. And couldn't understand why. Then in the beginning of dec our dog had his 6 month check up and had gained 10 pounds. We could not understand why. Again, we approached them. Nope nothing's wrong. He's a good boy.”

Billing deception - charged for daycare without consent/agreement

“They asked 'do your dogs want to socialize' when we dropped them off. We said yes, thinking that meant are they friendly, can they hang out with other dogs when they go outside etc. To them, they took that as agreeing to a very expensive day care session everyday. No prices were discussed and no mention of that meant day care.”

Dogs barking constantly disturbing neighbors

“The dogs bark all day and all night. It literally never stops. The dogs are constantly barking and it never ends. I hear them at all hours of the night barking and distressed.”

Staff rudeness/customer service issues(8 mentions)

“The woman who works at the front desk is condescending and rude.”

Grooming quality concerns(2 mentions)

“For the first time they didn't cut her hair the way we ask for told to only trim ears but the cut it short not the way we wanted then it look like they cut her back side mayb put the clipper to close didn't real like it for the price they charged”

Refund/policy issues(2 mentions)

“When we called within a few days (and weeks before our reservation to leave the dogs) we were told there would be no refund check. Only a credit with the kennel.”