Point Vicente Animal Hospital

Surgical fatality

“I brought in my one year old healthy dog for a routine procedure... and he never woke up.”

Alleged misdiagnosis of cancer

“I was actually talked out of requesting x-rays by Dr. Jones... it was confirmed this polyp was cancer and that my cats time was limited.”

Wait times and scheduling(6 mentions)

“I waited 20 minutes past the appointment time to go into the room, and after the technician left waited 30 minutes with no updates.”

Strict cancellation/confirmation policy(2 mentions)

“If you do not answer or call back within an hour, they will cancel and tell you to reschedule for the next week.”

Phone etiquette/unprofessionalism(3 mentions)

“Lady put my bf on hold phone disconnected... you can hear lady unprofessional say that’s what happen when you put people on hold in a bitchy voice.”