Ponderosa Pet Resort

Significant weight loss and dehydration during boarding

“He went in at 70 LBS, Todays weight 61lbs. WTH?!!! ... Upon taking him home he looked dehydrated and like he hadn’t ate in days.”

Medical issues/infections post-stay (GI distress, eye infections, respiratory issues)

“Picked her up... she started having BLOODY DIARRHEA. She eventually ended up vomiting and hardly moved from her bed.”

Allegations of physical discipline/punishment in training

“If you are wanting a corrective training style (jab to the ribs, kick to the butt, etc) then this is a great place for you.”

Refusal to show facility/kennel areas to owners

“When I asked if I could see the where he was going to stay, they immediately say no, what are they hiding?”

Grooming errors/quality(9 mentions)

“He came home looking like a poodle. I expected his tail to be trimmed as well as his beard... I will not be a return customer.”

Food management issues(5 mentions)

“I brought an unopened 30lb bag of dog food which is almost empty after 11 days... it’s clear to me that this food was not just being fed to my dogs.”

Lack of updates/photos(4 mentions)

“After 5 days of boarding they finally posted a few photos of my dogs on Facebook. Five days!!!”