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Pooch Haven Grooming & Doggie Daycare

Name: Pooch Haven Grooming & Doggie Daycare
Address: 4297 Golf Club Rd, Hannon, ON L0R 1P0, Hannon, ON, L0R 1P0, CA
Telephone: +1 905-928-0517
Rating: 4.2

4297 Golf Club Rd, Hannon, ON L0R 1P0

4.2

87 Google reviewsGoogle Verified

Cage-freePhoto updatesOutdoor yardSmall dog areaAccepts puppiesGrooming

Overview

Pooch Haven Grooming & Doggie Daycare is a cage-free dog daycare and professional grooming facility in Hannon, Ontario. They offer supervised daytime care with indoor and outdoor play areas, but explicitly do not provide overnight boarding services. Additional services include private yard rentals (Sniffspot), cosmetic dental cleaning, and award-winning grooming with a focus on gentle, personalized care.

Amenities & Policies

Cage-free

WebcamPhoto updates

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies3+ months

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

What Reviews Say

86 reviews analyzed

Pooch Haven is a highly polarizing facility where long-term loyalists praise the owner's technical grooming skill and genuine love for animals, while a significant minority of customers report aggressive confrontations and safety incidents. While the quality of the 'cut' is almost universally lauded, the business operates with very strict protocols regarding timing and fees that often lead to heated disputes. Potential clients should be aware of the owner's tendency to respond defensively to criticism, though the majority of dogs appear to leave happy and well-groomed.

Cleanliness

5.0

Dog happiness

4.5

Facility

4.0

Staff

3.5

Value

3.5

Safety

3.0

Communication

3.0

Drop-off / pickup

2.5

People love

High-quality grooming results(25)Patience with difficult/anxious dogs(12)Dog excitement/Daycare enjoyment(10)

Staff shoutouts

Rachelle(32 mentions)Hilary(3 mentions)Lydia

Worth noting

Physical injury during grooming (cuts/bleeding)

“I came home to a murder scene and blood POURING out of my dog’s nail... EVERY nail was hacked away.”

Dog jumping off table/unattended injury

“She was left chained to the grooming table, attempted to jump off and injured herself right by her dew claw (a large, open wound).”

Alleged medical injury (collapsed trachea)

“She used the neck harness around his fragile neck, which collapsed his trachea.”

Hidden/Extra Fees(5 mentions)

“We were charged an extra $5 because our dog had an accident on the floor... another $5 because he had knots.”

Strict/Rude regarding timing(6 mentions)

“I was slightly early for our appointment (around 5 mins) and it was made very clear by Rachelle that this was not okay.”

Defensive/Aggressive Communication(7 mentions)

“When she was questioned about it she got very defensive and aggressive, and even had her partner chime in on the call threatening us.”

Owner replies to 95% of reviewsdefensive tone18 repeat customers

At a Glance

Google rating

4.2/ 5

Review score

3.6/ 5

Amenities6 of 14

Reviews87

Repeat customersNumber of reviews that mention returning or being a regular customer.18

Min puppy age

3 months

Pricing

Daycare

$50–$60/day

Contact

Visit Website +1 905-928-0517 4297 Golf Club Rd, Hannon, ON L0R 1P0

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