Pooch Palace

Missed medication doses

“The staff were caring, but they forgot to give medication to my beagle 2x for her seizures and heart.”

Injury was not disclosed to the owner

“I was not called or notified, and nothing was said at pick up.”

Reported inability to isolate distressed or reactive dogs

“I was told they were to capacity, and didn't have anywhere to isolate her”

Reported rude or unprofessional interactions

“Unprofessional owner and rude front desk staff.”

Reported inadequate grooming result

“there are a moderate amount of hairs around the face and neck that were missed”

Reported hygiene or care issue after boarding

“my puppy's feet were full of pee”

Insufficient notification about incidents or care issues(2 mentions)

“I was not called or notified, and nothing was said at pick up.”

Medication and health-care concerns(2 mentions)

“The staff were caring, but they forgot to give medication to my beagle 2x for her seizures and heart.”

Grooming quality(2 mentions)

“it is very choppy, there are a moderate amount of hairs around the face and neck that were missed”

Perceived unprofessional or rude interactions(2 mentions)

“Unprofessional owner and rude front desk staff.”