Pooch Palace Resort - West Lafayette

Allegations of mold exposure causing illness in pets and staff

“dogs have gotten sick from mold exposure and they lied about it... employees were getting sick as well.”

Severe medical neglect/dehydration during boarding

“my little dog was dehydrated and malnutrition they did not call me... I lost my best [friend] at the emergency room.”

Unreported dog attacks/injuries

“Not only did they not call me to tell my dog was bitten. They let the aggressive dog stay in daycare for the rest of the day.”

Poor communication/Call center issues(8 mentions)

“The people you call aren’t actually at the grooming place and have 0 idea what you are talking about half the time.”

Decline in quality after management change(4 mentions)

“The high rating is from before they changed management. It's now about profits over safety and care.”

Booking/App difficulties(5 mentions)

“Their new booking app is confusing and makes booking daycare and grooming much more difficult.”