Poochi Pet Resort
525 New Franklin Rd, LaGrange, GA 30240
Overview
Poochi Pet Resort is an all-inclusive dog and cat boarding, daycare, and grooming facility in LaGrange, GA. They offer climate-controlled luxury suites for boarding, group and individual daycare with pool and gym facilities, and award-winning grooming services. The facility requires temperament testing, current vaccinations including rabies and bordetella, and spay/neuter for dogs over 6 months participating in group play.
Amenities & Policies
Required vaccinations: Rabies, Bordetella, Boosters, FVRCP
Policies & Details
Care & Play
Requirements
Extras
What Reviews Say
108 reviews analyzedPoochi Pet Resort enjoys a strong overall reputation with approximately 69% 5-star reviews, featuring many loyal customers who have used the facility for years. Dogs reportedly love attending, and staff are frequently praised for genuine care. However, significant concerns exist: breed discrimination (bully breeds refused), occasional grooming quality issues, pricing complaints, and a serious safety incident involving a dog requiring resuscitation. One alarming review describes staff using profanity when speaking to dogs out of owner view. The owner responds to reviews but at a very low rate.
People love
Staff shoutouts
Worth noting
Dog required 'resuscitation' during grooming - serious safety incident
“I was told that one of my Shih Tzus had to be "resuscitated"”
Staff caught speaking harshly and using profanity to dogs when owners not present
“The way they were talking to him and about him was pure evil. They even dropped a few ugly cuss words to him... One of the workers even had the nerve to say how stupid he looked”
Dogs left outside in rain, came home soaking wet
“When we picked the dogs up they were both soaking wet... I was told that they wouldn't come in out of the rain”
Owner observed speaking harshly to dogs in care
“I also observed the owner speaking very harshly to other dogs in her care”
Breed discrimination - refusal to accept bully breeds(2 mentions)
“they said they don't take bully breeds... it's unfair to pick what dogs you choose to house”
Poor communication/transparency(4 mentions)
“I feel like this place isn't very transparent... didn't have the professionalism to explain in person”
Grooming quality issues - uneven cuts, incomplete work(4 mentions)
“their grooming was incomplete and uneven... hair was cut on the body but not on their faces”
High prices for mediocre service(3 mentions)
“the price for a bath for him was absolutely ridiculous... over $65 dollars for a simple bath & ear cleaning?? that's insane”
Scheduling issues and no call backs(2 mentions)
“I left a message and my call has never been returned... it's just bad business”
At a Glance
Min puppy age
4 months
Pricing
Contact facility for pricing
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