Portsmouth facilities
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Port Rover

2880B Airline Blvd, Portsmouth, VA 23701

4.8
157 Google reviews
Staff overnightPool / water playAccepts puppiesReactive breeds OKMedication adminGroomingOnline booking

Overview

Port Rover is a family-owned dog boarding and daycare facility in Portsmouth, VA with two locations (Tyre Neck Rd and Airline Blvd). They offer overnight boarding ($49-85/night), Day School daycare, Adventure Club for dogs that can't attend regular daycare, and grooming services. The facility is known for accepting dogs with various needs including reactive dogs, unaltered dogs, and those dismissed from other daycares. Note: The Airline Blvd location is listed as permanently closing February 2026.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Distemper/Parvo (DAPP/DHLPP/DHPP), Bordetella, Influenza (recommended)

Policies & Details

Hours & Billing

Drop-off hours:6am-6pm (Mon-Fri), 8am-3pm (Sat)
Pick-up hours:5pm-7pm (Sun for boarding pickup only)
Late pick-up fee:$18 after 10 minute grace period
Billing method:Per night

Cancellation & Deposits

Cancellation notice:1 day notice
Cancellation penalty:Charges apply if less than 24 hours notice
Deposit required โ€” 30% for holidays/peak days
Holiday surcharge โ€” $5/night

Care & Play

Group play
Solo play
Daily updates โ€” Free
Comfort items allowed
Feeding policy:Owner provides food (pre-packaged meals required)

Requirements

Spay/neuter policy:Required at 6 months for Day School only; NOT required for Boarding, Adventure Club, or Grooming
Temperament test fee:$25

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount โ€” 10% off each additional dog
Senior dog accommodations
Owner operated

What Reviews Say

155 reviews analyzed

Port Rover enjoys overwhelmingly positive reviews with 145 of 155 reviews being 5-star. Customers consistently praise the friendly staff, excellent communication (report cards, photos, texts), reasonable pricing, and high dog happiness - many dogs are described as excited to arrive and exhausted at pickup. However, there are 3 concerning reports of dogs coming home smelling of urine, with one alleging a dog became reactive after attending and another regarding inadequate care for an elderly dog. The owner responds professionally to nearly all reviews within 1 day, including defensive responses to suspected fake negative reviews. The facility appears well-run with strong community loyalty, though the urine-related complaints represent a notable red flag pattern.

Dog happiness
4.8
Staff
4.8
Communication
4.6
Drop-off / pickup
4.6
Facility
4.5
Value
4.5
Safety
3.8
Cleanliness
3.5

People love

Staff kindness and caring attitude(45)Dog happiness and excitement to return(38)Great communication and updates(25)Clean facilities(12)Reasonable pricing(8)Excellent grooming services(15)

Staff shoutouts

Cheri(12 mentions)Mark(4 mentions)Pam(5 mentions)Ronni(2 mentions)LindsayTierneyJenn

Worth noting

Dogs coming home soaked in urine/smelling of urine

โ€œBringing both of my dogs home wreaking of urine shouldve been my indicator that theyre awfulโ€

Dog became reactive after daycare attendance

โ€œWhatever they did, they turned my beagle into a reactive dog. He had no issues until this daycare.โ€

Elderly dog not properly cared for - left sitting all day

โ€œIt was evident they let my elderly dog sit all day and made no effort to walk her or allow her to relieve herself outside.โ€

Urine smell on dogs at pickup(3 mentions)

โ€œWhen I picked him up he was soaking wet in urineโ€

Appointment/confirmation issues

โ€œI am told that no appointment was made, and on top of that, their groomer called in that morning and wasn't going to be there. No notice to us about that.โ€

Owner replies to 38% of reviewsAvg response: 1dprofessional tone52 repeat customers

Top Rated

4.8 stars from 157+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 157 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.4/ 5
Amenities7 of 14
Reviews157
Repeat customersNumber of reviews that mention returning or being a regular customer.52

Pricing

Boarding

$49โ€“$85/night

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