East Longmeadow facilities
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Porter Road Pet Care, Inc.

141 Porter Rd, East Longmeadow, MA 01028

4.7
469 Google reviews

Overview

Porter Road Pet Care, Inc. is a pet care facility located in East Longmeadow, MA with a 4.7-star Google rating from 469 reviews. The website content could not be retrieved as it appears to be protected by a browser verification page, preventing detailed analysis of services, pricing, and policies.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

What Reviews Say

415 reviews analyzed

Porter Road Pet Care is highly regarded for its compassionate staff and affordable pricing, with many customers praising their willingness to go above and beyond during owner emergencies. While the facility excels at handling anxious pets and providing transparency via webcams, there are significant localized concerns regarding grooming consistency and occasional lapses in supervision leading to injury or illness. Overall, it is a community-trusted staple with a very active and defensive yet caring management team.

Value
4.9
Staff
4.8
Drop-off / pickup
4.8
Dog happiness
4.7
Cleanliness
4.2
Communication
4.0
Facility
3.8
Safety
3.5

People love

Compassion during hardshipsWebcam accessHandling difficult/anxious pets

Staff shoutouts

Kim(18 mentions)Paul(12 mentions)Tiffany(5 mentions)Jennifer(3 mentions)

Worth noting

Unexplained physical injuries (broken tooth, busted lip, bleeding nails)

The last time, her tooth was broken. Again — no explanation, no incident report, no proactive communication.

Supervision concerns and hygiene (soiled bedding/feces)

they were sleeping in their own soiled beds, poop piled on the bed I was a little disappointed seeing that on camera.

Physical injury/Puncture wound

one of our dogs left this place with a puncture wound to the head, a swollen and scratched eye.

Grooming quality (uneven/choppy cuts)

he was brought out looking like a shaved bird. He was scalped (almost bald)... hair was cut so choppy and uneven.

Kennel Cough/Illness

The first time we left our dog here, she wound up with a bad case of kennel cough... two years later we tried again. Needless to say, almost like clockwork, I am back at the vet.

Nails cut too short (bleeding)

they have cut his nails too short... we noticed that he had blood on a couple of his nails.

Owner replies to 95% of reviewsAvg response: 2dwarm tone42 repeat customers

IBPSA Member

Industry Association

Verified member of IBPSA
International pet services standards

Cross-referenced with IBPSA’s member directory.

Top Rated

4.7 stars from 469+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 469 reviews.

At a Glance

Google rating
4.7/ 5
Review score
4.3/ 5
Amenities0 of 14
Reviews469
Repeat customersNumber of reviews that mention returning or being a regular customer.42

Pricing

Contact facility for pricing

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