Potomac Furbabies
10100 Falls Rd, Potomac, MD 20854
Overview
Potomac Furbabies is a home-based dog boarding and daycare facility in Potomac, MD offering daycare at $50/day and boarding at $60/night. They provide a homely environment with fenced yard, separate large and small dog areas, grooming services, and a forthcoming Board & Train program. The facility is licensed, bonded, and insured with a mandatory temperament test for new dogs.
Amenities & Policies
Required vaccinations: Rabies, Bordatella, DHPP (Distemper/Parvo)
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Extras
What Reviews Say
12 reviews analyzedPotomac Furbabies generates highly polarized reviews - 10 out of 12 are 5-star ratings praising Tracy and Hernan as exceptional, caring providers who treat dogs like family, with strong repeat business and appreciation for photo updates and pickup/dropoff convenience. However, 2 reviews raise serious concerns: one about a dog contracting kennel cough after boarding and returning filthy, plus alleged communication failures; another anonymous complaint about transportation. The owner's defensive responses (calling a customer a 'thief' and dismissing a review as 'false') suggest areas for improvement in customer relations. The facility appears to excel in dog care and socialization for most clients but has notable cleanliness and communication issues that warrant attention.
People love
Staff shoutouts
Worth noting
Dog contracted kennel cough from facility - serious health/safety incident requiring emergency vet care
“We all left the country on a 2 week trip and then found out that my dog was very sick. She had caught kennel cough from this dirty place.”
Dog returned filthy with feces on coat
“When I picked her up she was filthy, had poo on her, and stank.”
Owner unresponsive to customer calls and texts for booking follow-up
“I tried and tried to contact Tracy to book another boarding later that week and she didnt even respond to multiple calls and texts.”
Facility cleanliness and hygiene
“When I picked her up she was filthy, had poo on her, and stank. I had to immediately give her a bath.”
Communication and responsiveness
“I tried and tried to contact Tracy to book another boarding later that week and she didnt even respond to multiple calls and texts.”
At a Glance
Pricing
Boarding
$60/night
Daycare
$50/day
Is this your business?
Submit a free claim. After approval, manage core listing details from your owner dashboard.
Claim this listingOther Facilities in Potomac
Furbabies of Bethesda
Potomac, MD
From $60/night
View Details