Maplewood facilities
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Preferred Pet Care Inc.

233 Rutgers St, Maplewood, NJ 07040

4.6
113 Google reviews
Outdoor yardGroomingClimate controlled

Overview

Preferred Pet Care is an all-inclusive dog resort in Maplewood, NJ situated on one acre offering daycare, boarding, grooming, and spa services. The facility features climate-controlled indoor areas, outdoor play yards with antimicrobial artificial turf (Classic K9 Grass), and a 70KW backup generator. They provide individualized care routines for each dog and offer transportation services via their doggie bus.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardturf
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Care & Play

Group play

What Reviews Say

112 reviews analyzed

Preferred Pet Care is highly regarded for its ability to handle high-energy dogs and maintain a clean, loving environment where pets return home 'exhausted and happy.' While the facility excels in physical care and staff-to-dog interaction, it struggles with administrative logistics, specifically phone responsiveness and clear communication regarding availability. Potential boarders should be aware of their strict 7 PM to 7 AM unattended policy and limitations regarding complex medication schedules like insulin.

Dog happiness
4.9
Cleanliness
4.8
Staff
4.5
Safety
4.5
Facility
4.2
Drop-off / pickup
4.0
Value
3.8
Communication
3.2

People love

High Energy Dogs(6)Exhausted/Happy Dogs(12)Cleanliness(4)

Staff shoutouts

Seth(2 mentions)Brian

Worth noting

Medical/Medication Management

β€œThey are not able to accommodate a 12-hour medication schedule - and instead planned to give our dog his insulin dose 3 hours early... it can be life threatening.”

Unattended Overnight Boarding

β€œAt 7p they closed for the night and your dog will be locked in a small concrete pen until they open again in the morning.”

Phone Responsiveness(4 mentions)

β€œI called a few times to check on availability and nobody answered the phone.”

Strict Vaccination/Trial Policies(3 mentions)

β€œMake sure your pet is vaccinated (including canine influenza) before you bring it in to avoid being turned away.”

Communication/Logistics(3 mentions)

β€œI schlepped there only to discover, via a laminated poster on the door, that it was full today... no one answers the phone in the mornings.”

Owner replies to 65% of reviewsprofessional tone14 repeat customers

Top Rated

4.6 stars from 113+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 113 reviews.

At a Glance

Google rating
4.6/ 5
Review score
4.2/ 5
Amenities3 of 14
Reviews113
Repeat customersNumber of reviews that mention returning or being a regular customer.14

Pricing

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