Preppy Pet

Dog died due to injury/attack while in facility care with no owner notification

“When we arrived, our dog was handed back to us without any explanation... she had been injured—apparently attacked by another dog... She was placed on antibiotics, and the earliest surgery availability was Monday. Tragically, she didn't make it through the procedure.”

Severe injuries to dogs (bruising, gashes, cuts) during grooming/daycare

“Had our dog groomed and she had severe bruising and a large gash... Her entire chest is purple!!!”

Kennel cough outbreaks linked to facility

“my dog is coughing so bad and not breathing well... she had kennel cough... my in-laws have 2 dogs that also now have kennel cough”

Dogs not properly supervised resulting in injuries

“He was coated in pee and had a bleeding cut on the corner of his eye. Leads me to believe that maybe someone wasn't keeping an eye on him while other dogs got a little too rough with playing.”

No emergency contact when dog was injured

“Despite having our veterinarian's number and multiple emergency contacts on file, no one contacted us or sought medical help for her.”

Lack of communication about injuries/incidents(6 mentions)

“When we picked her up, they weren't even told anything had happened — they discovered it themselves.”

Kennel cough/illness contracted at facility(4 mentions)

“Now she is extremely sick... she had kennel cough. Do not bring your pets here.”

Price discrepancies/confusion(3 mentions)

“Online it said it would be 235 for the week, as we're we're dropping them the state 550.”

Defensive/unsympathetic owner responses(4 mentions)

“He told me that it happens and that sorry the dog is sick but most likely sick because MY DOGS immune system isn't good.”