Primo Dog

Severe injury (torn ear) and delayed owner notification

“another dog attacked her and tore her ear off... I was confused about why I had to wait two hours for a phone call”

Unreported injuries discovered after pickup

“He had one large deep cut and two smaller cuts on the side of his face... The staff never called to let us know nor mentioned it when we picked him up.”

Grooming injuries (clipper burns)

“we found that she also received injuries to her inner thigh from the clippers.”

Lack of communication regarding incidents/illness(3 mentions)

“The place never informed us that this [kennel cough] is currently spreading around, and did not call us regarding if they noticed symptoms.”

Grooming quality (uneven or excessive shaving)(3 mentions)

“Was a sheering not a cut a groom. Very uneven cut all around.”

Refund and booking policy disputes(2 mentions)

“they wouldn't give me a refund for the unused visits. I was informed that even if the dog had passed away, I still would not be refunded.”