Primo Dog

Dog escaped facility

“They tell me our 8 lb. small dog dug under their fence and escaped in a matter of minutes... our dog pushed out from under their fence while on a potty break.”

Last-minute reservation cancellation

“Just 29 days before our vacation, and Primo called me to say they have cancelled our reservation.”

Communication regarding behavioral issues

“I was never aware of any bad behavior and even when I checked him out in April nobody said anything about our dog misbehaving.”

Grooming/Cleanliness upon pickup

“Was very disappointed to pick up my usual beautiful Aussie today wet (not clean wet) and covered in sand.”

High pricing compared to competitors(2 mentions)

“It costs more here to have one dog sat all day than it does for two at our preferred place.”