Puppy Island Care & Spa

Allegation of severe dehydration and inadequate access to drinking water

“Their pee was brown from how dehydrated they were.”

Reports of dogs returning with eye infections

“she came home with an eye infection”

Allegation that dogs were kept outside in cold temperatures

“The workers there kept all the dogs including mine outside during the freezing temperatures.”

Allegation of harsh or inappropriate disciplinary treatment

“Their form of “discipline” for the poor puppies was spraying them down with ice cold water”

Customers report being refused access to kennel or sleeping areas

“they refused to let me”

Severe dissatisfaction with grooming result

“he is unrecognizable and he looks like a street dog in pain”

Cleanliness or odor concerns after boarding

“This place had my dog smelling like she spent the 4 days in a homeless encampment.”

Alleged health, hydration, or sanitary concerns(3 mentions)

“When I brought my dogs home on Saturday. Their pee was brown from how dehydrated they were.”

Refusal or inability to view sleeping or kennel areas(3 mentions)

“When I asked to see where my dogs would sleep , they refused to show me.”

Dogs returning with strong odors or being dirty(2 mentions)

“This place had my dog smelling like she spent the 4 days in a homeless encampment.”

Grooming dissatisfaction(2 mentions)

“I took my Yorkie for grooming and told them to shave his fur. But they also shaved his face and he is unrecognizable”

Location-change communication

“when they moved locations and didn’t send an email to inform and didn’t even let me know they changed locations”