Puppy Love Pet Care Center and The Cat's Meow
2918B Lamont Rd, Saanichton, BC V8M 1W5
Overview
Puppy Love Pet Care Center offers dog and cat boarding with individualized accommodations in a rural, spacious facility. Dogs are housed separately with access to 1/4-acre exercise yards, and cats stay in a dedicated, sunlit cattery. Services include a 'Playschool' add-on for structured outdoor play and a board-and-train program in partnership with positive reinforcement trainers. The facility features 24/7 staff presence, a veterinarian on call, and climate-controlled environments for both species.
Amenities & Policies
What Reviews Say
133 reviews analyzedThe facility presents a stark dichotomy: long-term repeat customers praise the staff's ability to handle reactive dogs and the convenient farm setting, while a significant minority of reviews report catastrophic safety failures, including three pet deaths and medical neglect. While many find it a reliable and affordable option for standard boarding, the recurring reports of severe trauma, poor grooming, and outdated, noisy enclosures suggest a high-risk environment for senior or medically fragile animals.
People love
Staff shoutouts
Worth noting
Pet fatalities during boarding
“I spoke to him, but he did not respond. He was dead. I picked him up - he was still warm - and carried him out of the kennels.”
Medical neglect/Medication errors
“it was evident that only 2 out of a possible 5 antibiotic doses had been given... the dishes in his kennel only contained kibble, not the food prescribed by the emergency vet.”
Physical injury/Abuse allegations
“Our dog also had a big cut on his arm... anytime we move too fast around him... he flinches, runs away to a corner and begins shaking.”
Poor Grooming Quality(6 mentions)
“My poor cats look like a two year old took a shaver to them. They were left patchy and uneven all over.”
Outdated/Cramped Facilities(5 mentions)
“They're old, run down, and absolutely tiny! There were dogs crammed into 3'x3' spaces in the dark, alone.”
Noise and Stress(4 mentions)
“Inside the kennel it was pretty loud and stressful. If your dog has any sort of anxiety... this kennel might not be for you.”
At a Glance
Pricing
Boarding
$42–$47/night
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