Puppy Paws

Dog deaths under their care - multiple reviews mention dogs passing away at facility with lack of transparency

“We stopped going here when the dog passed away under their care and they were not sharing what happened.”

Alleged negligence and lack of proper care - dogs getting sick, injuries, unsanitary conditions

“They will let the dogs fight without stopping them and let aggressive dogs run freely with trained ones. They don't care about cleanliness.”

Dogs returning sick or injured from boarding/grooming

“He came home with pink eye and awful hot spots around his neck and face that were scabbed and bloody.”

Staff making inappropriate comments about dogs

“They'll talk about wanting certain pets to die if they don't want to take care of them.”

Pricing - too expensive, significant increases, hidden fees(5 mentions)

“I was charged $540 for two nights of boarding for 2 small dogs and one large dog. That's $270 a night.”

Lack of personalization/familiarity - staff turnover, no longer knowing dog names(2 mentions)

“Now a different person greets us every time. No one knows our names and prices of grooming have gone up over 50%.”

Communication gaps - issues not being noticed or reported(2 mentions)

“He had stopped eating a day and a half prior to coming home which was not noticed by his caretakers until I pointed out how much left over food there was.”