Puppy Play and Stay

Dog crated/left in suite all day with minimal playtime during boarding

“Our dog was left in a crate all day... I basically paid for them to crate my dog for the day. Now I'm left with a puppy full of energy that smells like urine.”

Dog came home smelling of urine/dirty

“He did come home with a poopy rear end, tho.”

Use of water spray bottles and 'time out' for dog corrections

“I see them spray him in the face w/water after a correction for barking at a dog and time out again.”

Staff hung up on customer

“When I got upset the staff member hung the phone up on me.”

Policy changed mid-stay without communication

“They changed their policies mid week stating that no dog will interact with another dog 2 weeks after an injury.”

Pricing/fees feel excessive(4 mentions)

“They charge you for every little thing... I was quoted 1 price at the time of drop off and it rose 50 bucks over night.”

Dog supervision in groups(2 mentions)

“Staff does not always keep on top of some dogs bugging one dog too much.”

Limited play space for large dogs

“There had to be at least 15 large dogs in the small room just walking around... I wish there was a larger outdoor area for the dogs to run.”