Pups @ Play Montclair
85A Walnut St, Montclair, NJ 07042
Overview
Pups at Play Montclair is a full-service dog boarding and daycare facility offering boarding, daycare, grooming, and training services in a bright, welcoming environment. The facility features supervised playgroups, expert trainers, and spa-level grooming. With a high Google rating of 4.7 from 393 reviews, the facility emphasizes personalized care, safety, and love for every dog.
Amenities & Policies
Policies & Details
Care & Play
What Reviews Say
354 reviews analyzedPups @ Play Montclair is highly regarded by a loyal base of repeat customers who praise the facility's cleanliness and the staff's genuine affection for dogs. However, the business faces significant criticism regarding a recent management transition to 'Destination Pet,' which some claim has eroded the personal touch. Most alarmingly, there are documented reports of severe safety lapses, including a dog escaping the facility and grooming-related injuries, which contrast sharply with the otherwise glowing reviews.
People love
Staff shoutouts
Worth noting
Dog escaped facility due to negligence
“At 11:30 at night I received a call from animal control to let me know my dog had escaped from Pups at Play six hours prior and they (and I) were only JUST notified.”
Grooming injury/Rough handling
“The groomer clipped my dog’s genital area which caused him excruciating pain... the vet confirmed this was a wound from grooming.”
Medical/Feeding Negligence
“They forgot to give our dog any medicine and even after I called multiple times to remind them, they didn’t call us back.”
Booking and Administrative Errors(5 mentions)
“It took them TWO WEEKS to tell me they were booked up, the whole time I'd thought I had a reservation booked.”
Management Change/Culture Shift(4 mentions)
“Pups has gone downhill ever since Destination Pet took over the place. They have gotten rid of their loving and caring staff.”
Grooming - Shaving without permission(3 mentions)
“Despite not having any matts, he had been completely shaved. This was not our request!!”
Top Rated
4.7 stars from 393+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 393 reviews.
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