PupTown Dog Daycare & Boarding
14073 Catalina St, San Leandro, CA 94577
Overview
PupTown Dog Daycare & Boarding is a highly-rated (4.9 stars) dog boarding and daycare facility located in San Leandro, CA. They offer dog daycare, boarding, and grooming services with a focus on individualized care, social play, and daily activities including fetching, running, and mental exercises. The facility requires a temperament evaluation for new dogs and accepts puppies as young as 14 weeks old, with required vaccinations including Rabies, DHLPP, Bordetella, and Canine Influenza.
Amenities & Policies
Required vaccinations: Rabies, DHLPP, Bordetella, Canine Influenza, Flea and Tick Prevention
Policies & Details
Cancellation & Deposits
Care & Play
Extras
What Reviews Say
292 reviews analyzedPupTown Dog Daycare & Boarding is an exceptional facility with an overwhelmingly positive reputation, earning approximately 4.85/5 average rating across 292 reviews. The facility excels in staff friendliness, dog happiness, and cleanliness, with dogs consistently described as excited to attend and returning home happy and tired. Owner Shasta and her team are frequently praised for their genuine care, knowledge, and personalized attention to each dog. Minor concerns include occasional communication gaps (one serious incident involving off-site training without consent), lack of live streaming cameras, and limited outdoor space. The strong repeat customer base (145+ mentions of returning/years of use) and high owner engagement demonstrate excellent customer loyalty and community building.
People love
Staff shoutouts
Worth noting
Kennel cough transmission
“My dog got kennel cough from another dog after first stay here.”
Dog taken off-site for training without owner consent
“I was not informed that my puppy would be taken outside of the facility for 'complementary training.' I had already notified both the staff and Shasta... that my puppy is working with a private trainer, and I did not give permission for anyone else to train him.”
Owner rudeness to customer
“The owner was extremely rude to my wife for no reason.”
Lack of live streaming cameras(4 mentions)
“I just really wish they would have live stream for webcamming.”
No outdoor play area
“I would like it more if it had an outside play area and/or if it were more spacious.”
Communication gaps about dog activities
“At no point did anyone mention that he had been taken out for training.”
Top Rated
4.9 stars from 304+ reviews
This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 304 reviews.
At a Glance
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