Purr'n Pooch Pet Resort

Dog injury requiring amputation (tail injury during boarding)

“My cousins dog was boarded during their wedding, only to receive a call that her tail was injured. More than a month later, and after many vet visits, her tail will need to be amputated.”

Dog returned with infected cuts and scratches

“Brought my dog to boarding school and he came back with an infected cut on his nose and scratched all over his body.”

Dog required emergency vet care after boarding ($1400)

“When I picked her up the dog looked miserable needless to say I had to bring her to the emergency room and leave her overnight because she wouldn't eat or poop $1400 later she was back to normal.”

Grooming injury - burn/cut on dog's private area

“We got her back and she can't stop licking herself. we noticed that she has a burn/cut on her lady part.”

Cat whiskers mutilated during grooming

“My poor cat got her whiskers mutilated during grooming haircut”

Kennel cough outbreak despite vaccinations

“He has never been sick until I took him home from there. He was fully vaccinated including the boratella shot. I guess they must be extremely dirty for dogs to come home sick.”

Poor communication and lack of updates(8 mentions)

“Did not get updates on my dog and only one word answers when I called and asked how he was doing.”

Difficulty getting photos of pet during stay(5 mentions)

“When I asked for pictures, they said that they only send them on their evaluation day... they agreed to send me pictures this time but said they only do it when your dog is boarded or else it is an additional charge.”

Billing/pricing issues and surprise charges(4 mentions)

“I was told $40 and then when I went to pay I was told $80.”

Unprofessional staff behavior(4 mentions)

“Marissa made me very uncomfortable. Will not be back. Yall make sure to check who is taking ur fur baby back with them. This one shouldn't be trusted.”

Senior dog mistreatment(3 mentions)

“My SENIOR dog was kicked out of boarding after being a client his entire life.”

Cancelled reservations without notice(2 mentions)

“They cancelled my reservation at their sister location... and was not welcome to either location.”