Quail Creek Kennel & Training
293 Hillside Dr, Robinson, TX 76706
Overview
Quail Creek K-9 Services is a dog boarding, training, and grooming facility in Robinson, Texas operated by Sue Shapley and Gina Bujalski since 2008. The facility features climate-controlled indoor areas with separate covered dog runs and offers services including boarding, Doggie Boot Camp, 28-day Board and Train packages, grooming, and therapeutic playtime for dogs recovering from injuries.
Amenities & Policies
Policies & Details
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What Reviews Say
71 reviews analyzedQuail Creek Kennel & Training is highly regarded for its transformative 'boot camp' training programs and reliable boarding services for both dogs and cats. Customers frequently highlight that their pets are genuinely excited to arrive, suggesting a high standard of care and a positive environment. While the majority of feedback is glowing, there are isolated concerns regarding grooming safety and occasional lapses in administrative responsiveness.
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Staff shoutouts
Worth noting
Grooming injuries (nicks)
“I have complained repeatedly about how my dogs have been nicked numerous times. This last time was more than a nick.”
Communication/Responsiveness(2 mentions)
“I been calling this kennel for 3 weeks to board my dogs and no one answered. Left voicemails and sent email and no response at all.”
Staff/Owner Attitude(3 mentions)
“any interaction I've had with Sue has been very appalling. Very demeaning, her customer service... is very poor.”
Top Rated
4.5 stars from 71+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 71 reviews.
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